One single system to manage your resort’s daily operations

Eleanor is a single, unified platform for managing daily operations at luxury resorts, helping teams lead in both efficiency and guest experience.

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Guest Experience Management Solution for Luxury Resorts

You shouldn't have to lose time dealing with inefficient systems

Juggling multiple apps and systems complicate your operations

Too many spreadsheets, applications or messaging groups?

Struggling with spreadsheets, being part of 30+ messaging groups and / or maintaining multiple different apps for managing day to day operations?
Lack of real-time information?

Your team shouldn't have to spend time calling or sending group messages around various departments to complete simple requests every day.
Data spread across several platforms?

Fragmented systems and data lead to difficulties for the team to have a clear view of your guest, their preferences and achieving any for of efficiency in day to day operations.
Poor communication and increased errors?

Friction from poor systems, group messaging apps lead to too many mistakes in daily operations - especially between Front Office / Guest Relations and Food & Beverage teams.
Operational inefficiencies impacting your guest experience?

Ultimately these inefficiencies are negatively impacting how much guests enjoy their stay with you and the feedback they provide.

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Simplified operations
starts here

Eleanor's single, unified platform approach means achieving smooth operations while reducing the overhead of maintaining multiple different systems and applications can easily be achieved. More efficiency day to day will not only please your front line team but will lead to increased guest satisfaction.

A single, unified system for all operations

Eleanor typically replaces the need for up to 7 different systems or applications with its extensive feature set. From pre-arrival communication and upselling to digital registration cards, restaurant, spa and activity bookings, itinerary planning, chat & messaging, surveys & feedback and a comprehensive guest request and task management module.

Hands-on & on-site setup assistance

An experienced and dedicated member of the Eleanor team will personally guide you and your resort through the setup and training requirements. Training for your resort team is done on-site to ensure a smooth transition to a new way of day to day efficient operations.

Operators, not bots, 7 days a week

Post implementation care & support is available 7 days a week through our dedicated channel to help ensure there are no hiccups during day to day operations. Operators, not bots, are on hand to assist with any enquiries that arise.

Recognised as a top-tier software

Eleanor is trusted by industry leaders for delivering an exceptional solutions to resorts struggling with inefficient systems.

We understand your challenges

A proven approach to streamlining operations

Hotel Tech Awards Runner Up 2026
Hotel Tech Report Awards are based entirely on user reviews of Eleanor

Committed to helping you succeed
Fully transparent and audited support channel

“I love the app because in one platform I can have access to everything I need from an operations perspective. Useful for statistics and back end. Extremely user friendly even for the dummies.”

Lisa Gerosa

General Manager

“Eleanor has consistently proven to be one of the most valuable digital tools in our hotel operations and is clearly designed specifically for resorts rather than being a generic solution, it brings touch points alive so guest and team members can proactively engage together for seamless hospitality”

Patrick de Staercke

General Manager

Feel confident and efficient in your daily operations

Streamline your resort in 3 simple steps

01

Schedule An Intro
Call & Demo

Send us your contact details to arrange a more in depth discussion on the challenges you are currently facing.

02

Hands On Setup & Training

We take care of the setup and training of your team. Implementing a new system should not be a drain on your already stretched resources.

03

Ongoing Care & Support

We understand the demands of running a resort and have a dedicated team of support operators, not bots, to assist you, 7 days a week.

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Operational demands can be overwhelming

Take control of your resort’s operations

Stop relying on spreadsheets, group messaging apps or multiple applications for running your resort’s operations. With Eleanor, you have an all-in-one management system that simplifies day to day tasks and improves communication. Transform how your team operates while delivering a seamless experience for your guests.

Join us and discover the clarity and confidence that come with streamlined operations.

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2nd Place

Hotel Tech Awards